|
Shopping Help & Order Info
Our shopping help and order information is shown below. Click on a question to skip down the
to the answer. If you can't find the answer to your question, email us at comments@stiers.com. For technical problems, please include a detailed description of the problem, as well as which web browser and operating system you're using (for example, Internet Explorer 5.0 on Windows 95). We hope this answers all your questions!
Shopping Help:
What is a Preorder?
What does "Out of Stock" mean?
Payment Info:
What payment methods can I use?
What if my credit card is turned down?
What if my check doesn't clear?
Will I be charged sales tax on my items?
Shipping Info:
When will my order ship?
How much is shipping?
How will my items be shipped?
Can I track my shipment online?
Can I order from outside The U.S.?
Security Issues:
Is it safe to use my credit card?
What does the Stiers site use cookies for?
Privacy Policy:
What does Stiers do with my information?
Returns:
What is Stiers' return policy?
What if my items arrive in a damaged condition?
What if an item I order is out of stock by the time you receive my order?
Browser Requirements:
What requirements must my web browser meet?
Technical Difficulties:
What if the shopping cart isn't working properly?
What is a Preorder?
A Preorder is an item that has not yet been released by the manufacturer, but Stiers will receive some of them as soon as the manufacturer releases the item.
Please note that when you order pre-ordered items, you may not order in-stock items in the same order. Therefore, to order in-stock items and pre-ordered items, you must make two separate orders: one for your in-stock items, and one for your pre-ordered items. We decided to require separate orders because, otherwise, you don't receive your in-stock items until your pre-ordered items arrive, which can take anywhere from one week to to six months. We hope this won't cause you too much trouble - we just want to get your collectibles to you as quickly as possible!
What does "Out of Stock" mean?
If an item says "Out of Stock" next to it, either the item is currently out-of-stock but more
are on order, or the item is new, and has not been released from the
manufacturer. Any items that are "Out of Stock" but are retired, and
not available from the manufacturer, will eventually be taken off of the
listing. Check back later to see if a "Out of Stock" item has arrived.
Payment Info:
What payment methods can I use?
We accept Visa, MasterCard, and Discover, American Express, personal check, cashier's check, or money order. We also have layaway plans available
(email us at comments@stiers.com)!
What if my credit card is turned down?
If your credit card does not clear, we will notify you by email or phone.
What if my check doesn't clear?
If you send us a personal check and it does not clear, we will notify you by email or phone.
If a personal check is returned from our bank after it has been deposited, we
will use CybrCollect, Inc. to collect it.
CybrCollect, Inc.
In the unlikely event that your check is returned for insufficient or held funds
we will debit your checking account electronically for the face amount of
the check PLUS the fee listed below. This policy allows us to resolve the
problem without turning you over to a collection agency and harming your credit
rating.
$20 or $30* (*Iowa second presentment IA 537.2501)
We prosecute closed accounts and other fraud.
CybrCollect Inc, 1-888-340-9205
Do I have to pay tax on my items?
If your billing address is in Iowa, you must pay Iowa sales tax which is
currently 5%. If the billing address is outside of Iowa, you don't have to pay any tax.
Shipping Info:
If all of
your items are in stock, your order should ship out in 2-4 business days. If
your order will take more than a week to ship out, we will e-mail you with
an estimated time that your order will ship.
For orders over $75 that are shipped via "UPS Ground" anywhere in the United States, shipping is FREE! If your order totals less than
$75 or is shipped outside the U.S., the shipping charges go like this:
- Under $75 order, shipped within the United States: $6.95
- 3rd day, 2nd day, and next day options are available, and the actual
shipping charges will be calculated depending on the "ship to"
location.
- International shipping charges will vary depending on the weight, size, and
country. The shipping charges will be emailed before the item is shipped to
make sure the shipping charges will be ok.
What company ships the items?
Most items shipped within the continental U.S. are shipped via UPS. Some smaller
items may be sent through the U.S. Postal Service. Items shipped to Alaska, Hawaii,
and all international destinations are sent through the U. S. Postal Service.
All items shipped are insured.
Can I track my shipment online?
Yes! When we send your shipment, we'll email you the tracking number. Simply follow the tracking link in our email and you'll be able to track your package from the UPS
website. You can also click the customer login button, and track your order from
our website.
Can I order from outside America?
You can placed your order online. We will email you with
the actual shipping costs before we charge and ship the order.
Security Issues:
Is it safe to use my credit card?
Yes! The safety of your information is extremely important to us, and we have gone to great lengths to ensure it. Upon checkout, you will enter information directly onto a secure server located behind a firewall so that mischievous ones cannot access it. The information is then sent to us in an
SSL-encrypted format (so if would-be thieves intercept it, they can't read it). If you're still leery about sending your information online, feel free to pay by personal check, cashier's check, or money order!
You can also order online, and then call us with your credit card information
(just use XXX-XXX-XXX-XXX instead of your credit card number.)
What does the Stiers site use cookies for?
A "Cookie" is a small file located within your browser (e.g. Netscape or Internet Explorer) that stores certain information. The Stiers site uses cookies to keep track of the items in your shopping cart as you hop from page to page. We don't gather any other information from them. If you have changed the preferences in your browser to not accept cookies, our shopping cart won't work.
Privacy Policy:
What does Stiers do with my information?
The information you submit on the checkout forms will not be sold or shared with anyone. We use it for the sole purpose of fulfilling your order. We care about your privacy, and we'll do everything possible to ensure that your information is not misused.
Returns:
What is Stiers' return policy?
Returns and exchanges are welcome within 30 days of the purchase date. However, please notify us by phone (1-877-4STIERS) or email (comments@stiers.com) before returning an item. Unfortunately, shipping charges are not refundable, and orders that were originally shipped free of charge will be credited back minus the original shipping costs. Additionally, you must pay the shipping costs to return merchandise to Stiers.
Refunds will be issued once the merchandise has been received at Stiers. Credit card refunds will be credited back to the card used for the original purchase. Refunds for items purchased by cashier's check or money order will be issued as a refund check from Stiers. For personal check refunds, please allow 4-6 weeks for a refund check to be issued.
NOTE: We check all merchandise for defects before they are shipped.
Merchandise damaged in shipping will be taken care of as stated below. However,
slight imperfections do not constitute damaged items. Merchandise returned for
slight imperfections will be treated as a return, not a damage. Shipping charges are not refundable, and orders that were originally shipped free of charge will be credited back minus the original shipping costs. Additionally, you must pay the shipping costs to return merchandise to Stiers.
What if my items arrive in a damaged condition?
If your items arrive damaged, please notify us by phone (1-877-4STIERS) or email (comments@stiers.com) within five days of receipt.
Do not send the item back to us until we have been contacted about the damage.
You must keep the original shipping box and packing materials so that the
shipper may inspect the item(s) for the damage. We will let you know what to do
with the damaged item after we make a claim with the shipper.
What if an item I order is out of stock by the time you receive my order?
Since we update our online inventory daily, we try to make sure this does not
happen. If this happens, we will notify you promptly by phone or email, and your credit card will not be billed for the item.
Browser Requirements:
What requirements must my web browser meet?
Your web browser (such as Netscape Navigator or Microsoft's Internet Explorer) must support frames, which are supported in Netscape 2.0 and above, and Explorer 3.0 and above. You also must set your browser's preferences to "accept cookies," which it should be set to by default. If you suspect it's not, go into your browsers preferences and look around for the "cookies" setting. (In case you're wondering what the heck cookies are, they are the way that we pass your shopping cart information between pages. We don't use cookies for any other reason.)
Technical Difficulties:
What if the shopping cart isn't working properly?
If you think the shopping cart isn't working properly, first make sure that your browser meets the requirements shown above. If it still isn't working, please send a detailed description of the problem, as well as which web browser and operating system you're using (for example, Internet Explorer 5.0 on Windows 95) to comments@stiers.com. |
